Terms & Conditions

Privacy and Policy

This Privacy Policy governs the manner in which Webhaus Technologies Sdn Bhd collects, uses, maintains and discloses information collected from users (each, a "User") of the www.webhaus.my website or WEBHAUS application ("Site"). This privacy policy applies to the Site and all products and services offered by Webhaus Technologies Sdn Bhd.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Webhaus Technologies Sdn Bhd has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Service

WEBHAUS create an account for the Customer and provide to the customer login details for that account. WEBHAUS hereby grants to the customer a licence to use the Hosted Services during the Term.

The Customer shall use reasonable endeavours, including reasonable security measures relating to Account access details, to ensure that no unauthorised person may gain access to the Hosted Services. WEBHAUS shall use all reasonable endeavours to maintain the availability of the Hosted Services to the Customer, but does not guarantee 100% availability.

For the avoidance of doubt, downtime caused directly or indirectly by any of the following shall not be considered a breach of this Agreement: a Force Majeure Event; a fault or failure of the internet or any public telecommunications network; a fault or failure of the Customer’s computer systems or networks; any breach by the Customer of this Agreement; or scheduled maintenance carried out in accordance with this Agreement.

Refund Policy

Our products are sold ‘as is’. You assume the responsibility for your purchase, and no refunds will be issued. To ensure you are satisfied with your purchase, please read through all the content and material published on our website such as video tutorials, demo, request for consultation and speak to our sales team before making your purchase decision.

Fulfillment Policy

At Webhaus, we are committed to providing top-notch software development services to our valued clients. We understand that delivering excellence goes beyond just writing code; it extends to every aspect of our business operations, including our fulfillment policy. Our fulfillment policy outlines the key principles we follow to ensure a smooth and satisfactory experience for our clients throughout their software development journey.

1. Clear Communication and Requirements Gathering:
We believe that effective communication is the foundation of successful software development projects. Our team works closely with clients to understand their unique requirements, goals, and expectations. We maintain open lines of communication to address any questions, concerns, or changes that may arise during the project.

2. Agile Development Approach:
We embrace the Agile methodology, which allows us to deliver high-quality software in a flexible and iterative manner. By breaking down the project into manageable sprints, we can continuously gather feedback from clients, adapt to evolving needs, and deliver incremental releases. Our Agile approach ensures transparency and empowers clients to actively participate in the development process.

3. Timely Delivery:
We understand the importance of meeting deadlines and delivering software solutions on time. Our dedicated project management team meticulously plans and monitors project timelines to ensure that all milestones are achieved as scheduled. We employ robust project management tools and techniques to track progress and mitigate any potential delays, ensuring that your software is delivered within the agreed-upon timeframe.

4. Quality Assurance:
Delivering software that meets the highest quality standards is a priority for us. Our experienced quality assurance professionals conduct thorough testing and verification at every stage of the development process. We employ a variety of testing techniques, including functional testing, performance testing, and security testing, to ensure that your software is reliable, scalable, and secure.

5. Flexibility and Scalability:
We understand that business needs evolve over time. Our fulfillment policy is designed to accommodate changes and scale up or down based on your requirements. Whether you need additional features, integrations, or enhancements, our team is flexible and ready to adapt to your evolving needs, ensuring that your software solution grows with your business.

6. Post-Launch Support and Maintenance:
Our commitment to your success extends beyond the initial launch. We offer comprehensive post-launch support and maintenance services to address any issues, provide updates, and ensure the ongoing smooth operation of your software. Our support team is readily available to assist you and provide timely resolutions to any concerns or questions that may arise.

7. Customer Satisfaction:
At the heart of our fulfillment policy is a dedication to customer satisfaction. We strive to exceed your expectations and build long-lasting partnerships with our clients. We welcome feedback and continuously improve our processes to enhance the overall experience and deliver software solutions that truly fulfill your needs.

By adhering to our fulfillment policy, we aim to provide an exceptional software development experience that is marked by clear communication, timely delivery, superior quality, flexibility, and outstanding customer support. We are committed to your success and look forward to the opportunity to collaborate on your next software development project.